Why is it important to respond to customer feedback?

Why is it important to respond to customer feedback? Studies such as the Local Consumer Review Survey 2019 indicate that 97% of review readers take into account the responses of companies. Responding to comments is your chance to show what your business and customer...

What are the top industries that use reviews?

What are the top industries that use reviews? According to the 2019 Local Consumer Survey, 76% of people trust online reviews as much or more than recommendations from family and friends. Reviews are undoubtedly a critical and functional tool for potential customers...