{"id":244362,"date":"2022-02-26T00:53:13","date_gmt":"2022-02-26T06:53:13","guid":{"rendered":"https:\/\/thebusiness.reviews\/?post_type=docs&#038;p=244362"},"modified":"2022-03-02T00:06:34","modified_gmt":"2022-03-02T06:06:34","password":"","slug":"generador-de-resenas-y-encuesta-de-satisfaccion","status":"publish","type":"docs","link":"https:\/\/thebusiness.reviews\/es\/docs\/generador-de-resenas-y-encuesta-de-satisfaccion\/","title":{"rendered":"Generador de rese\u00f1as y encuesta de satisfacci\u00f3n"},"content":{"rendered":"<h3>Solicita rese\u00f1as positivas a tus clientes en minutos<\/h3>\n<h4><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/ZG3ABHB5_Ig\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/h4>\n<p>Genera tu solicitud de rese\u00f1as y enviala por correo electr\u00f3nico en minutos, y crea tambi\u00e9n el link de tu p\u00e1gina personalizada de Trusterfy, la cual podr\u00e1s compartir por cualquier medio para solicitar rese\u00f1as.<\/p>\n<h4><strong>Paso a paso:\u00a0<\/strong><\/h4>\n<p><strong>1.Entra al generador de rese\u00f1as y encuestas <\/strong><\/p>\n<p>Men\u00fa izquierdo \u2794 Manejo de reputaci\u00f3n \u2794 Generador de rese\u00f1as y encuestas de satisfacci\u00f3n.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-244388 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-34-screenshot-e1646080238903.png\" alt=\"\" width=\"639\" height=\"283\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-34-screenshot-e1646080238903.png 853w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-34-screenshot-e1646080238903-600x265.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-34-screenshot-e1646080238903-300x133.png 300w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-34-screenshot-e1646080238903-768x339.png 768w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/><\/p>\n<p><strong>2. Elige tu plantilla: puedes crear una nueva, o seleccionar \/ editar una existente.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-244396 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Captura-de-pantalla-2022-02-28-a-las-14.34.29.png\" alt=\"\" width=\"614\" height=\"380\" \/><\/p>\n<p><strong>2.1 Crea una plantilla nueva<\/strong><\/p>\n<ul>\n<li>Selecciona \u00abCrear nueva plantilla\u00bb<\/li>\n<li>Escribe el nombre de la plantilla.<\/li>\n<li>Establece tu puntuaci\u00f3n NPS, o sea a partir de que calificaci\u00f3n se considera positiva, o negativa. Del puntaje que selecciones para arriba, los clientes ser\u00e1n reenviados para dejar una rese\u00f1a en una plataforma p\u00fablica, y de ese puntaje para abajo, los clientes ser\u00e1n reenviados a un formulario para enviarte sus comentarios en privado.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-244404 size-full alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-44-screenshot-e1646081327894.png\" alt=\"\" width=\"640\" height=\"241\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-44-screenshot-e1646081327894.png 640w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-44-screenshot-e1646081327894-600x226.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-0-44-screenshot-e1646081327894-300x113.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><strong>* En este ejemplo, todas las calificaciones que reciban 8 para abajo, ser\u00e1n reenviadas al formulario privado, y solamente las de 9 y 10 se enviar\u00e1n a plataformas de rese\u00f1as<\/strong>.<\/p>\n<ul>\n<li>Escribe los textos para el asunto del correo, el cuerpo y la calificaci\u00f3n. Recuerda que puedes personalizar el mensaje para motivar a tus clientes, por ejemplo con alg\u00fan descuento o promoci\u00f3n si en su pr\u00f3xima visita te muestran foto de su rese\u00f1a positiva. Haz clic en <strong>Guardar<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-244412 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-11-screenshot.png\" alt=\"\" width=\"841\" height=\"383\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-11-screenshot.png 841w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-11-screenshot-600x273.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-11-screenshot-300x137.png 300w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-11-screenshot-768x350.png 768w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-11-screenshot-480x219.png 480w\" sizes=\"(max-width: 841px) 100vw, 841px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>3. Selecciona o crea tu negocio<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-244422 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-16-screenshot.png\" alt=\"\" width=\"840\" height=\"376\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-16-screenshot.png 840w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-16-screenshot-600x269.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-16-screenshot-300x134.png 300w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-16-screenshot-768x344.png 768w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-16-screenshot-480x215.png 480w\" sizes=\"(max-width: 840px) 100vw, 840px\" \/><\/p>\n<p><strong>3.1 Crear tu negocio<\/strong><\/p>\n<ul>\n<li>Llena los datos de tu negocio<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-244430 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-23-screenshot.png\" alt=\"\" width=\"799\" height=\"385\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-23-screenshot.png 799w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-23-screenshot-600x289.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-23-screenshot-300x145.png 300w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-23-screenshot-768x370.png 768w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-23-screenshot-480x231.png 480w\" sizes=\"(max-width: 799px) 100vw, 799px\" \/><\/p>\n<ul>\n<li>Vincula las fichas de tus perfiles en las diferentes plataformas de rese\u00f1as, seleccionando la plataforma e insertado la URL de tu ficha. Agrega cuantas plataformas quieras.<\/li>\n<li>Da clic en <strong>Guardar<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-244438 size-full alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-28-screenshot-e1646084784942.png\" alt=\"\" width=\"853\" height=\"392\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-28-screenshot-e1646084784942.png 853w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-28-screenshot-e1646084784942-600x276.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-28-screenshot-e1646084784942-300x138.png 300w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-28-screenshot-e1646084784942-768x353.png 768w\" sizes=\"(max-width: 853px) 100vw, 853px\" \/><\/p>\n<p><strong>4. Env\u00eda la solicitud a una lista de contactos o a contactos individuales.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-244446 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-42-screenshot.png\" alt=\"\" width=\"829\" height=\"375\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-42-screenshot.png 829w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-42-screenshot-600x271.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-42-screenshot-300x136.png 300w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-42-screenshot-768x347.png 768w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-1-42-screenshot-480x217.png 480w\" sizes=\"(max-width: 829px) 100vw, 829px\" \/><\/p>\n<p><strong>4.1 Env\u00eda la solicitud a una lista de contactos.<\/strong><\/p>\n<ul>\n<li>Selecciona Enviar campa\u00f1a \u2794 M\u00faltiple \u2794 Seleccionar archivo.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-244455 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Captura-de-pantalla-2022-02-28-a-las-18.37.07.png\" alt=\"\" width=\"474\" height=\"143\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Sube una lista de excel de contactos que venga dividida en columnas por: nombre, apellido, correo electr\u00f3nico.<\/li>\n<li>Selecciona el bot\u00f3n de \u00absubir\u00bb<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-244463 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Captura-de-pantalla-2022-02-28-a-las-18.38.14.png\" alt=\"\" width=\"554\" height=\"280\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Captura-de-pantalla-2022-02-28-a-las-18.38.14.png 554w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Captura-de-pantalla-2022-02-28-a-las-18.38.14-480x243.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 554px, 100vw\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>4.2 Enviar la solicitud a un contacto individual\u00a0<\/strong><\/p>\n<ul>\n<li>Despu\u00e9s de enviar camapa\u00f1a, selecciona \u00absoltero\u00bb y llena los campos de tu cliente y env\u00eda.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>5. Obt\u00e9n tu link personalizado de Trusterfy, el cual puedes enviar y publicar por cualquier medio para que tus clientes te dejen rese\u00f1as.\u00a0<\/strong><\/p>\n<ul>\n<li>Una vez terminada tu plantilla con todos los elementos mencionados en el punto 1, 2 y 3, puedes hacer clic hasta abajo en el bot\u00f3n que dice \u00abLink de tu negocio\u00bb, y copialo.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-244471 alignnone\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Captura-de-pantalla-2022-02-28-a-las-18.46.29.png\" alt=\"\" width=\"614\" height=\"321\" \/><\/p>\n<p>Pega el link en el navegador para visualizar tu p\u00e1gina y corregir detalles. \u00a1Y listo! Comienza a compartirla. Puedes generar un c\u00f3digo QR con tu link para mostrarlo en tu negocio o en cualquier espacio f\u00edsico.<\/p>\n<p>Ver url de ejemplo: <a href=\"https:\/\/trusterfy.com\/Madrid-Marriott-Auditorium-Hotel-and-Conference-Center\/tu-opinion-importa\">https:\/\/trusterfy.com\/Madrid-Marriott-Auditorium-Hotel-and-Conference-Center\/tu-opinion-importa<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-244499 size-full\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-2-12-screenshot-e1646101983380.png\" alt=\"\" width=\"853\" height=\"439\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-2-12-screenshot-e1646101983380.png 853w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-2-12-screenshot-e1646101983380-600x309.png 600w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-2-12-screenshot-e1646101983380-300x154.png 300w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/Solicitar-resen\u0303as-a-tus-clientes-2-12-screenshot-e1646101983380-768x395.png 768w\" sizes=\"(max-width: 853px) 100vw, 853px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>FILTRADO DE RESE\u00d1A NEGATIVA CON FORMULARIO INTERNO SI SELECCIONAN MENOS DE 7<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-244657 size-large\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/FILTRO-1-1024x480.png\" alt=\"\" width=\"1024\" height=\"480\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/FILTRO-1-980x459.png 980w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/FILTRO-1-480x225.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<h4>PUBLICACI\u00d3N EN PLATAFORMAS P\u00daBLICAS SI LA RESE\u00d1A ES POSITIVA<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-244665 size-large\" src=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/POSITIVA-1024x325.png\" alt=\"\" width=\"1024\" height=\"325\" srcset=\"https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/POSITIVA-980x311.png 980w, https:\/\/thebusiness.reviews\/wp-content\/uploads\/2022\/02\/POSITIVA-480x152.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_361d314e92091' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-244362\">\u00a1Haz clic para puntuar esta entrada!<\/div><div id='yasr-vv-second-row-container-361d314e92091'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-361d314e92091'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='244362'\r\n                                      data-rating='4.3'\r\n                                      data-rater-starsize='32'\r\n                                      data-rater-readonly='false'\r\n                                      data-rater-nonce='c63db5cd24'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-361d314e92091\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"244362\"\r\n                                   id=\"yasr-stats-dashicon-361d314e92091\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-361d314e92091\" class=\"yasr-vv-text-container\">(Votos: <span id=\"yasr-vv-votes-number-container-361d314e92091\">3<\/span>  Promedio: <span id=\"yasr-vv-average-container-361d314e92091\">4.3<\/span>)<\/span><\/div><div id='yasr-vv-loader-361d314e92091' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-361d314e92091' class='yasr-vv-bottom-container'><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>Solicita rese\u00f1as positivas a tus clientes en minutos Genera tu solicitud de rese\u00f1as y enviala por correo electr\u00f3nico en minutos, y crea tambi\u00e9n el link de tu p\u00e1gina personalizada de Trusterfy, la cual podr\u00e1s compartir por cualquier medio para solicitar rese\u00f1as. Paso a paso:\u00a0 1.Entra al generador de rese\u00f1as y encuestas Men\u00fa izquierdo \u2794 Manejo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"doc_category":[143],"doc_tag":[],"class_list":["post-244362","docs","type-docs","status-publish","hentry","doc_category-solicita-resenas-a-clientes"],"year_month":"2026-04","word_count":496,"total_views":"0","reactions":{"happy":"0","normal":"0","sad":"1"},"author_info":{"name":"admin","author_nicename":"pedro","author_url":"https:\/\/thebusiness.reviews\/es\/author\/pedro\/"},"doc_category_info":[{"term_name":"Solicita Rese\u00f1as a clientes","term_url":"https:\/\/thebusiness.reviews\/es\/docs-category\/solicita-resenas-a-clientes\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Generador de rese\u00f1as y encuesta de satisfacci\u00f3n - The Business Reviews<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thebusiness.reviews\/es\/docs\/generador-de-resenas-y-encuesta-de-satisfaccion\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generador de rese\u00f1as y encuesta de satisfacci\u00f3n\" \/>\n<meta property=\"og:description\" content=\"Solicita rese\u00f1as positivas a tus clientes en minutos Genera tu solicitud de rese\u00f1as y enviala por correo electr\u00f3nico en minutos, y crea tambi\u00e9n el link de tu p\u00e1gina personalizada de Trusterfy, la cual podr\u00e1s compartir por cualquier medio para solicitar rese\u00f1as. 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